วันอาทิตย์ที่ 29 มีนาคม พ.ศ. 2552

How To Win The Job: Tell Them What They Need To Know...And Nothing Else

By Bruce J. Bloom

For an employer with a job to fill, the selection process is a matter of weeding out the candidates who are wrong for the job, until only the right one is left. For you to be that successful candidate, you have to keep from being weeded out, and that means you must not come across in a way the boss believes is negative.

Consider the boss's problem. He/she must take a group of, say, ten candidates and determine which one will become the new employee. The solution: Find reasons to weed out nine of the candidates, and hire the one who's left. (Unless, of course, none of them makes the cut, in which case the boss must find a new group of candidates and start the game all over again.)

It's a process that takes valuable time, and is costly to the company. The employer is often more interested in solving the problem quickly than he/she is in being objective and fair. Show even the smallest evidence of a negative in your background or your character, and you could find yourself disqualified.

When the boss is all done, there's one successful candidate, and nine who are unsuccessful.

Generally, the person who gets the job, even if there are only two or three candidates to start with, is the one who steadfastly refuses to give the boss a reason to weed him/her out. Bosses tend to play it safe, reasoning that if a candidate has no negatives, chances are he/she can do the job with little risk. You must convince the employer that you have what it takes to do the job, and no negatives that might stand in your way.

Before you can convince the boss you're the right one for the job, you must know what he/she is looking for. Don't try to sell yourself, in an interview or a letter, on the basis of your background or abilities, until you have reason to believe the boss sees them as assets. If the boss sees them as liabilities, you lose.

Don't ever forget, the employer is looking for reasons to disqualify candidates. There are ten of you, but just a single job.

If you make the case that you're an independent thinker, you could be cutting your own throat, because this company has strong centralized management. They want employees who will execute ideas that come from the top. Tell them you think independently and they'll believe you're a maverick. Result: you're out.

Volunteer that you voted as a Democrat, and you may find you"re talking to a staunch Republican who thinks you're nothing but a liberal spendthrift. So you're out.

Of course, there's nothing wrong with being an independent thinker or a Democrat. If they hired you, you'd do a fine job. But until you know something about the preferences of the company and your interviewer, keep such extraneous information to yourself. It means nothing about your ability to do the job, but it can get you disqualified.

Don't volunteer anything about yourself until you know the employer will perceive it as an asset. Until you know what he/she is looking for, keep your own counsel.

If you don't reveal something about yourself, it just doesn't exist, and you won't have to fight to explain it.

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Here's An Easy Way To Make Money By Trading Currencies Online

By Grant Dougan

Forex trading is now one of the hottest growing money making ideas that individuals are taking a chance with. Currency markets offer people the chance to bring in some sizeable cash and many people are getting into these markets due to the cash they can earn.

Forex trading, just like other types of stock trading, means buying low and selling high. In this case, as you know, you're trading currencies instead of shares. And just like shares, currency prices grow and fall in price every day. If you acquire an undervalued currency - let's assume at 48 cents for every currency unit - and later unload it once the prices increases, you'll make profits. This is how currency trading operates.

Even though we understand this looks simple in principle, there are a number of details you must consider before you dive into forex trading. One of the immediate things you'll see is that there are numerous currencies - it's next to impossible to keep track of all of them. Most traders will pay attention to just a small number. Of course the biggest question is, how do you discover when is the good time to buy and unload?

Luckily, you can find forex market analyzing softwares that can generate money for you. These programs are programmed by master traders and computer programmers and can supervise the currency markets for you. These software programs will locate the currencies with the largest money making potential, but they will also examine currency market data to determine exactly when is the best time to purchase or sell.

And don't worry about these computer programs being challenging to utilize - they are typically very simple. A nice feature that most programs will give you is a demonstration mode. This lets you utilize the program without having to use any real money so you can monitor how the software does. This is a great feature and one that I encourage you to look for.

You can test out the software risk free, since respected companies will offer a money back promise. This allows you to try out the program and see if it is as strong as it promises to be. Naturally, you'll can also find out if the software provides you with the additional cash you're hoping to generate from the forex markets.

It's natural to be a tad shy to get into currency trading if you are brand new. Thankfully, with a currency trading software program, much of the difficulty of forex trading can be washed away. Particularly in the beginning, new forex traders will get a big jumpstart from relying on the reliable trading discoveries of the program to make money generating trades.

As your knowledge of the currency markets picks up, you will most likely execute trades coming from your own hunches and also based on what the program tells you. It's However it's still wise to use a currency trading program even after you are out of the starter's stage. Using a trading program will generate for you some extra cash, but it will also help in educating you about the currency markets.

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Improving your Phone skills with Call Center Training

By Tyson Daniel

Do you know what a dial is worth to your business? Would you like to improve your dial to scheduled ratio? Do you feel you could sell more if you could see more prospects? The telephone for most of us is where it happens. If we have difficulty selling the appointment, we may never have the opportunity to tell how great our product is for the prospect. You have a line between you and that prospect, and you better be "equipped" when a live one answers. With the appropriate Call Center Training and Customer Service Training, you can handle the obstacles and objections that are stopping your business from achieving its full potential. Here are some pointers that can improve your dialed to scheduled ratio:

Most importantly, have a purpose when you call. Know the highlights of the product, but don't delve into the minutia. Most call center training experts will tell you that the objective of any first contact should be to introduce yourself, the company, the product and ask for a follow up call. However, many businesses hear their rep's inundating callers with so much detail-oriented "stuff", it oftentimes scares them off. Just sell the next appointment. After the greeting, have a purpose. Most call center training research indicates that people lose interest after a few seconds. So, keep it brief, polite, and to the point. Anyone who has been enrolled in any customer service training of any repute knows that most any call should begin, "Hello, the purpose of my call is"

Have some sizzle in your pitch, a big fat claim. This is typically called a 30 second commercial, which is approximately 16-20 words, and it has to be compelling enough that they want to see you. In other words, start out "The purpose of my call today is to ask the opportunity to show you our new product that does this and that and saves you such and such." This is precisely that sort of advice you can expect to hear during any call center training workshop, and it usually makes the difference between a good business model and a bad one. You need only pique their interest. Of course, you'll find this difficult without a good product, so that's first and foremost. Next you'll need to supplement it with excellent customer service which comes only through rigorous customer service training.

Finish the call using an Alternate Choice Close. When requesting an appointment, call center training tells us it's best to offer alternative times, i.e., "Are mornings or afternoons usually better for you? What's better Wednesday at 9am or Thursday at 3pm?" This trick puts you in control of the call while offering options that prevent the "I'm too busy" Whatever you do, do not limit their choices. However, presenting too few choices can scare them off as well. Present a few options, then say something like "If neither of those times work for you, is there a better day?" Customer service training from professionals will help your employees present your company in the best possible light by using these time-tested techniques.

Defer the Objection and be prepared for resistance: Know how to handle objections and tell them you will take that into consideration when you get together. The prospect will give you answers to questions you did not ask! Call center training experts agree that the best way to handle objections is to present options and, in a sense, make assumptions. You are not asking for a meeting. You are assuming that you will have a meeting, and you'd like to when is best. Again, this technique follows from what most experts agree is the best way to defer objections and ultimately get the most out of the customer service training you have spent potentially hundreds if not thousands on, during on-site training. Your statement might be something like, "I understand your concern, other clients use the same system you have, and I will take that into consideration, (name) when we get together, when would be a good time to get together, Thursday at ___ or_____?"

Attitude. Is yours poor? How do customers react to your voice? Remember, they can hear when you're smiling and when you're frowning. Another important point to consider is the volume and tenor of your voice. If you're a bossa profundo, you could be intimidating customers. If you're a castrato, you could be annoying some customers. Whatever the case may be, just recognize when you need more or less bass in your voice. Good customer service training tells us to sound poised and professional. Always remember a prospect's nickname. Take good care of your voice. Call center training experts know regular phone users have frequent aches in their necks and throats, so get exercise and NO ice with drinks, as it can constrict your voice. And most importantly, BREATHE. Have you ever spoken with a telemarketer that couldn't stop to take a breath because they were too worried about you hanging up on them? And what did you do? Hang up. Use a confident pace.

And any experienced call center training professional will tell you that you must get "to" the Gatekeeper vs. "past" the Gatekeeper. Too often sales rep's try to get past the gatekeeper. Make them your ally. Get their name. Ask for that gatekeeper on the second try, and ask them when you should try back. Chances are they're more likely to remember you, and if you can leave a good impression, this can only open up the lines of communication. They may even recommend you the next time their tasked with a project by their manager. Hopefully these customer service training tips can make your calling time more productive and your bottom line results more profitable.

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