วันศุกร์ที่ 20 มีนาคม พ.ศ. 2552

Six Effective Telephone Sales Training Tips

By Terry Stanfield

There has never been a more crucial time to develop effective telephone sales training than now. The right phone training can aid your salespeople in being more comfortable with cold calling consumers which can enhance their commissions. The right training increases your team's ability level which leads to larger and more frequent purchases by customers.

What follows are the top six tips for telephone sales training which will include: educating your team on the fundamentals of successful cold calling, the most effective use of scripts, how to overcome objections appropriately, dealing with call reluctance, and how to properly qualify sales leads.

Tip number one to effectively train your sales staff on how to cold call is giving them the fundamentals of effectual sales calls. If your team is lacking in basic fundamental skills they are more likely to become disheartened and quit.

Tip number two on how to increase sales with training is educating your sales staff on the most effective use of scripts. It is vital for them not to sound as if they are reading a script, but to still be able to move the call in the right direction.

Tip number three for effective sales training is teaching your sales staff how to overcome objections appropriately. Dealing with objections is a part of every successful sales call and having the knowledge on how to overcome these objections has a dramatic impact on sales success.

The fourth tip to increase sales with training is educating your staff on dealing with call reluctance. Mastering this skill helps to greatly increase sales because team members make more calls per day.

The fifth requirement for effective sales training is instructing your team on the right way to qualify leads. Once they have learned this they can make much more effective use of their time.

The sixth and last requirement for effective sales training is helping your salespeople understand the worth of the word "no". When your team understands the worth of the word "no" they actually look forward to making more calls and fear is replaced with enthusiasm.

Properly utilizing these six tips for telephone sales training will facilitate increased sales and profits. Suitable education about making sales calls creates the distinction between achievement and disappointment, more than ever throughout hard economic times. If you do not have the necessary expertise to offer this training for your salespeople yourself, it is important that you obtain the help of a professional if you want your business and your sales team to succeed.

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